Dalia Health
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PracticeFor large practices and dental centers

At this scale, reception is not one position. It is an operation.

Five, eight, or twelve providers: your front desk handles hundreds of requests with staffing plans, turnover, and uneven quality. Dalia turns reception into infrastructure.

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A day in the practice

What volume does to reception

Production is measured precisely while incoming activity is still often managed by feel.

  1. Mon. 9:05

    The queue grows

    Every line is busy and patients hang up without leaving a useful trace.

  2. 9:12

    Two identical calls, two answers

    Quality varies with the experience of the person who answers and the support around them.

  3. This year

    A third new hire to train

    Operational knowledge leaves with every departure and must be rebuilt.

  4. Leadership

    Reception is managed by feel

    Schedules provide exact metrics while reasons and phone peaks remain hard to describe.

Your clinical operation already works at scale. Reception deserves the same discipline.

What Dalia guarantees, in the practice.

Production, patients, and the team: the same rules, applied without interrupting the chair.

Reception infrastructure

Volume is a problem only for sequential reception.

Dalia applies the same protocols to every request and reduces dependence on staffing variation.

  • Peak demand becomes absorbable

    Reception capacity follows the day’s variation without staffing the whole operation for a few busy hours.

  • The same standard on every call

    Triage, approved answers, provider rules, and transfer paths remain consistent.

  • Turnover stops carrying knowledge away

    Protocols, provider profiles, and answers live in the organization’s configuration.

Monday peak

Consistent quality at every hour

9:03Emergency · Republic siteRouted
9:05New pediatric patientAssigned
9:07Reschedule · Dr. CostaCompleted

Experience at scale

Hundreds of patients. Each one should feel expected.

Scale brings a complete care offering without requiring an impersonal patient experience.

  • The warmth of a small practice

    Immediate answers, attention to the reason, and remembered context keep patients from becoming a number.

  • Extended hours are truly covered

    The edges of the day remain accessible within the organization’s operating hours.

  • Access protects reputation

    Every well-routed request reduces the frustrations that become negative reviews or abandonment.

Multi-provider journey

One entrance to the full care offering

NeedImplant consultationUnderstood
RoutingProvider + locationMatched
Next stepConsultation reservedConfirmed

Leadership and operations

Manage reception like you manage production.

Structured interactions make reasons, pathways, and pressure points visible.

  • Incoming activity becomes readable

    Volumes, reasons, and outcomes can support leadership decisions within the activated reporting scope.

  • Traceability protects coordination

    The request, response, and next step remain connected so teams know what has already happened.

  • The team focuses on present patients

    Phone volume leaves the counter and returns time to in-person hospitality and complex cases.

Leadership view

Useful reception signals

ReasonsAppointments · emergencies · messagesStructured
PeriodsPeaks by day and hourVisible
OutcomesBooked · routed · deliveredTraceable

Integrations

Connected to your tools

Dalia writes into your schedule and works with your practice software. You keep your habits and your tools. Every appointment taken on the phone lands directly in your system, enriched and up to date, without double entry.

Getting started

Your first days with Dalia

We connect your software, set your rules, then Dalia answers and orchestrates, without changing how the practice works.

Day 1

Connect your practice

Your number, your software, and your schedule. You keep your current phone line.

Days 2–3

Configure your rules

Reasons for visit, durations, emergencies, and reception tone. Everything is set with our team.

Day 4+

The agents go live

Emma at reception, Anna on follow-up, Petra chairside: Dalia coordinates them according to your rules.

Results

Concrete results, from real practices

More capacity, a better patient experience, and faster growth. Dalia delivers a measurable impact.

+30K€

in annual revenue per dentist

+5%

in appointment volume

+117%

in operational capacity

4,5/5

average patient satisfaction score

Frequently asked questions

Le soir, je restais une heure de plus pour rédiger mes comptes rendus. Maintenant je parle, Dalia structure : observations, plan de traitement, courrier au correspondant, compte rendu clair pour le patient. Je relis, je valide, c'est fait. J'ai récupéré entre 45 minutes et une heure par jour.

Dr. Sixtine Agniel

Orthodontisteau Cabinet Dentaire Medical Sky

+28%

de devis acceptés grâce aux comptes rendus

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